🔐 Privacy Policy – GW Electrical & Air

Last Updated: July 2025

At GW Electrical & Air, your privacy matters to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with us through our website, enquiry forms, or advertising platforms such as Google, Facebook, and Instagram. We are committed to safeguarding your data with transparency, security, and respect for your rights.

📄 1. Introduction

GW Electrical & Air is a locally owned and operated electrical and air services business servicing Greater Melbourne. We provide residential electrical, commercial electrical, split system installation, alarms and cameras, internet and data cabling, and EV charger installation. Throughout these services, we may collect personal information from customers, leads, and website visitors. This Privacy Policy explains how your information is handled responsibly.

🗂️ 2. Information We Collect

2.1 Personal Details

• Full Name
• Email Address
• Phone Number
• Property Address or Suburb
• Preferred Contact Method

2.2 Project Information

• Type of electrical, air, or installation service required
• Estimated start date or urgency
• Notes, images, or instructions submitted via our forms

2.3 Technical & Usage Data

• IP address
• Device type and browser
• Pages viewed on our website
• Referral source (e.g., Google Search, Facebook Ad, Instagram post)

2.4 Meta Lead Ads Submissions

When you submit a lead form through Facebook or Instagram, we collect the pre-filled and user-provided details such as name, contact information, and service requirements to respond efficiently to your enquiry.

🎯 3. How We Use Your Information

• Respond to electrical, air, or quote enquiries
• Schedule site visits, inspections, or consultations
• Send service updates, offers, or follow-ups (if you’ve opted in)
• Improve our website, communication, and customer experience
• Comply with Australian privacy and consumer protection laws

We never sell or rent your personal information to any third party.

🤝 4. Legal Basis for Processing

• Consent – when you voluntarily submit your information
• Contract – to deliver the electrical or air services you request
• Legitimate Interest – to improve client experience and marketing
• Legal Obligation – to comply with taxation or record-keeping requirements

🔐 5. Data Sharing & Disclosure

Your information may be shared only with:

• Authorised GW Electrical & Air staff involved in quoting or service delivery
• Trusted third-party tools (e.g., Google, Meta, CRM and email marketing platforms)
• Website, analytics, and advertising providers who assist our operations

We do not share your data with unrelated third parties for external marketing.

🛡️ 6. Data Security

• Encrypted website connection (HTTPS)
• Secure, SSL-protected contact forms
• Password-protected internal systems
• Restricted access for authorised staff only

If a data breach occurs, affected users and relevant authorities will be notified in accordance with the Privacy Act 1988 (Cth).

👤 7. Your Rights & Choices

• Access and review the personal information we hold about you
• Request corrections to inaccurate or incomplete details
• Request deletion of your data where legally permitted
• Withdraw consent to communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

🌐 8. Cookies & Tracking Technologies

We use cookies and tracking tools such as Google Analytics and Meta Pixel to:

• Understand visitor behaviour and website performance
• Improve user experience and site speed
• Measure the effectiveness of our online advertising

You may disable cookies through your browser settings at any time.

🔗 9. Third-Party Services

When engaging with GW Electrical & Air through third-party platforms, please also review their privacy policies:

• Meta Privacy Policy
• Google Privacy Policy

✏️ 10. Changes to This Privacy Policy

This Privacy Policy may be updated periodically. The most recent version will always be available at:
👉 https://gwelectricalair.com.au/

📬 11. Contact Us

For questions, feedback, or privacy-related requests, please contact:

GW Electrical & Air
📧 Email: gwelectricalair@outlook.com
📞 Phone: 0455551533
🌐 Website: www.gwelectricalair.com.au